Changes to Billing

Changes to our billing details

We’ve emailed you recently about a change to our billing details due to an issue we’re having with our existing banking provider. We have created this page to clarify why and its validity. 

We have been investigating a number of issues with our current banking provider, from inbound payments being rejected to Xero reconciliation failing. This has caused delays and added stress to affected customers. We have therefore discontinued use and have established a new payment gateway with our parent company Hailie Limited. 

We have included these in an email and we have added them to all future invoices, if you need one, please get in touch and we’ll re-issue an invoice. 

We understand this might appear to be a fraudulent request and is a common vector used by scammers however this is a legitimate request and we ask you do not use our old banking details immediately. Payment may not be received and your invoice may continue to be due. we will be posting out information shortly and will be happy to answer any questions you may have.

Please call our normal number as above – 0800 6 102 109

If you pay by bank transfer, please use the new details. If you pay using direct debit, you will receive a new mandate to resume payments to us, if you use card payments, this will not change.